Cancellation and Refund Policy
At Niilas Academy, we strive to provide high-quality products and services to our customers. Please read our Cancellation and Refund Policy carefully before placing an order.
Order Cancellation
Before Processing
Orders can only be canceled within 2 hours of placement. After this period, order processing begins, and cancellations will no longer be accepted.
How to Cancel
To request a cancellation within the allowed timeframe, please contact our support team immediately at:
📞 +91 96596 44777
Please provide your Order ID and relevant order details when contacting us.
Refund Policy
No Refunds
All sales made through Niilas Academy are final. We do not offer refunds for any products or services purchased through our website.
Replacement Policy
We are committed to ensuring that customers receive products in good condition. A replacement may be provided only in the following situation:
- Product received in a damaged condition due to transit or shipping issues.
Proof Required for Replacement
To be eligible for a replacement, customers must:
- Record a complete unboxing video while opening the package.
- Clearly show the damaged product and packaging in the video.
- Submit the video proof within 7 days of receiving the product.
Requests submitted without a valid unboxing video may not be eligible for replacement.
Non-Eligible Scenarios for Replacement
Replacement requests will not be accepted for:
- Damage reported without video proof.
- Minor variations in color, design, or appearance due to screen display differences.
- Customer mishandling, misuse, or accidental damage after delivery.
- Incorrect shipping details provided by the customer.
- Change of mind after purchase.
- Any request made after 7 days from the date of delivery.
How to Request a Replacement
If your product arrives damaged, please follow these steps:
- Email us at niilasacademy@gmail.com
- Include your Order ID and a detailed description of the issue.
- Attach the complete unboxing video showing the damage.
- Our team will review the request and verify the claim.
Once approved, a replacement product will be processed and shipped at no additional cost.
Contact Us
If you have any questions regarding this Cancellation and Refund Policy, please contact us:
Niilas Academy
📞 +91 96596 44777
We value your trust and are committed to providing the best possible customer experience.
